Henrique S. | Software Engineer

São Paulo, Brazil

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Overview

Software Engineer, Team Leader, and Project Leader on a global team at IBM Software (SRE org). Leads the development and maintenance of monitoring and observability solutions with a focus on cost savings, toil reduction, and customer satisfaction. Also leads parallel, innovative, and award-winning projects focused on AI.

Applies core Site Reliability Engineering (SRE) principles and Agile methodologies to deliver exceptional value to clients, using a diverse range of technologies, frameworks, and programming languages, including Java, Go, JavaScript, Shell Script, MySQL, PostgreSQL, Db2, MongoDB, Cloud, Docker, Kubernetes, CI/CD, SaaS, InfluxDB, Telegraf, Grafana, Instana, Git, Scrum, among others.

EU citizenship (Italian).

Key Strengths

• Problem Solving: Resolves critical production issues with precision, leveraging strong reasoning skills, attention to detail, and structured problem-solving.
• Code Refactoring, Algorithms & Debugging: Improves system performance and scalability through clean code refactoring and by applying algorithmic thinking and debugging techniques in backend services.
• Testing & Quality Assurance: Designs and executes robust testing strategies to ensure reliability, scalability, and resilience in production systems.
• Artificial Intelligence: Leads AI initiatives designed to boost productivity and reduce time to resolution.
• Leadership: Drives team success as a SCRUM master, organizing meetings and delivering impactful demos.
• Maintainability & Data Privacy: Produces dozens of documents covering application setup, system instructions, process workflows, and best coding practices, while ensuring compliance with data privacy principles.
• Mentorship & Teamwork: Trains and mentors new hires through hands-on sessions, emphasizing best practices, collaboration, and team spirit.
• SLA & SLO: Fosters efficient and scalable monitoring solutions to meet SLAs and SLOs, using Go, Shell Script, MySQL, Db2, Oracle, Grafana, InfluxDB, and Telegraf.
• Proactivity: Identifies underutilized systems and creates automations to achieve cost savings and reduce toil.
• Recognition: Awarded five times for leading high-impact projects with exceptional business outcomes.
• Technical writing: Writes technical articles and Java tutorials that have helped over 20,000 developers.

Skills

Work experience

IBM

Software Engineer — 07/2022 – current

Software Engineer, Team Leader, and Project Leader on a global team at IBM Software (SRE org). Leads the development and maintenance of monitoring and observability solutions with a focus on cost savings, toil reduction, and customer satisfaction. Also leads parallel, innovative, and award-winning projects focused on AI.

Applies core Site Reliability Engineering (SRE) principles and Agile methodologies to deliver exceptional value to clients, using a diverse range of technologies, frameworks, and programming languages, including Java, Go, JavaScript, Shell Script, WebSphere, Db2, MySQL, PostgreSQL, Cloud computing, SaaS, Instana, InfluxDB, Telegraf, Grafana, GitHub, Scrum, among others.

• Created a challenge-winning AI Slack Bot adopted organization-wide, reducing engineers’ reading time per Slack thread by 70%.
• Produced 50+ documents on application development, system instructions, workflows, and best practices, saving 150+ team hours annually.
• Led an award-winning project that cut escalations by 20% and churn by 10%, built with Java, JavaScript, Go REST APIs, MySQL, Kibana, and Elasticsearch.
• Earned 5 awards for high performance and solid leadership in key projects.
• Managed development and maintenance of monitoring and observability solutions focused on cost savings and toil reduction, enhancing satisfaction for 1000+ customers.
• Mentored new hires with 32+ hours of training and hands-on sessions.
• Recognized with top performance rating (“Exceptional”) every year.

Awards

• Matou a Pau! [Nailed It!] (2024)
• SRE Challenge (2024)
• Equity Award (2023)
• Entrepreneur Award (2023)
• Sustainability Challenge – Best Client Value (2022)

RaiaDrogasil

Full-Stack Software Developer — 07/2021 – 07/2022

Technologies: Java 6, Java 8, JavaScript, Eclipse, IntelliJ, GitLab, Spring Boot, Oracle, SQL and Jira, Scrum, and Kanban.

• Developed and maintained a product consulting system supporting operations in 3,000+ pharmacies, using Java, JavaScript, Spring, React, Oracle, PL/SQL, OOP, and Data Modeling.
• Delivered 99+ hours of training to 20+ developers on Java Syntax, Java 8 Innovations, Object Oriented Programming, Java Web, Spring Boot, Hibernate, Spring Data JPA, Relational Databases, Data Modeling, SQL, Oracle, and MySQL, accelerating onboarding and technical growth.
• Authored 30+ technical documents for internal systems, increasing team delivery speed by 5×.

Freelance

Technical Translator (German/English → Portuguese) — 03/2017 – 07/2021

4.5 years of experience translating and localizing technical documentation, including instruction manuals, security guidelines, corporate policies, and software content. Specialized in heavy machinery (e.g., tractors) and IT, with expertise in translation, editing, post-editing, proofreading, and quality assurance processes.

Education

FIAP (Sao Paulo College of Computer Science and Administration)

Tech degree in Systems Analysis & Development (Graduation year: 2022) — Sao Paulo, Brazil

Main projects

Health Track: An academic project that aimed the development of all the processes of the building of a system, from the analysis of the requirements, data modeling, prototype creation, elaboration of documentation, implementation of the application, testing and, finally, the deployment.

Startup Oak Dental: First steps of a startup that would operate as a marketplace in the dental industry.

Skills: Git · Maven · Eclipse · HTML · MySQL · Java · Android · JavaScript · Spring · Cascading Style Sheets (CSS) · JSON · Kotlin · Object-Oriented Programming (OOP) · Web Development · Microsoft Word · REST APIs · Agile Methodologies · CSS

Uni Italo (Italian Brazilian University Center)

Postgraduate Studies in the Austrian School of Economics (Graduation year: 2018) — Sao Paulo, Brazil

Studied the Austrian School of Economics, exploring market dynamics, entrepreneurship, monetary theory, and the role of individual choice in economic systems. The program also covered political philosophy, social theory, ethics, and the intersection of technology and society, emphasizing decentralized decision-making, personal responsibility, and the principles of liberty.

Special focus was given to Bitcoin, cryptocurrencies, and blockchain as practical applications of Austrian principles, connecting monetary theory with emerging decentralized technologies.

USP (University of Sao Paulo)

Bachelor’s degree in Philosophy (2 years, not completed) — Sao Paulo, Brazil

Main achievements and activities

Full academic scholarship: Funded by DAAD (German Academic Exchange Service) with interDaF (Herder-Institut – Universität Leipzig) for a German Winter Course (6 weeks) in Leipzig, Germany, 2019.

Undergraduate research: Kant’s morality and the concept of “Autonomy”.

Study group with Professor (weekly): German Philosophy.

Seminars with Postdoctoral researcher (weekly): German Philosophy.

UNICAMP (State University of Campinas)

Bachelor’s degree in Social Sciences (Graduation year: 2014) — Campinas, Brazil

Main achievements and activities

Activities and Societies: Study groups, workshop, conferences, colloquia, online courses, languages classes, exchange program, sports.

Study groups: “Liberalism”, with Students for Liberty Organization; “Conservative Mind”, with Research Group Marxism and Political Thought.

Workshop: “Biodiversity and Sustainability”, with students from University of York (UK).

Language classes: German and Japanese.

Exchange program: German course (100 h) in Vienna, Austria (2013).

Conferences, colloquia and online courses: Blockchain and Cryptocurrencies, Economy, Politics, Philosophy, Culture and Sustainability.

Languages

Volunteering

Instituto Lado a Lado pela Vida

Content Creator (Audio) — 10/2023

During a breast cancer prevention campaign, I recorded an audio guide on breast cancer symptoms. The recordings were distributed to women and adolescents with limited education and restricted access to information.

DCA – Desenvolvendo a Criança e o Adolescente

Projects Assistant and Solidarity Bazaar Assistant — 07/2015 – 09/2015

Conducted data research, text revision, writing, and editing to support the implementation of an STI (Sexually Transmitted Infections) prevention project for youth in the city. The initiative won a public grant, securing R$ 200,000.00 from the São Paulo State Government.

Licenses & certifications

Please check my LinkedIn Licenses & certifications page.