Henrique S. | Software Engineer

Overview

Software Engineer, Team Leader, and Project Leader on a global team at IBM Software (SRE org). Leads the development and maintenance of monitoring and observability solutions with a focus on cost savings, toil reduction, and customer satisfaction. Also leads parallel, innovative, and award-winning projects focused on AI.

Applies core Site Reliability Engineering (SRE) principles and Agile methodologies to deliver exceptional value to clients, using a diverse range of technologies, frameworks, and programming languages, including Java, Go, JavaScript, Shell Script, WebSphere, Db2, MySQL, PostgreSQL, Cloud computing, SaaS, Instana, InfluxDB, Telegraf, Grafana, GitHub, Scrum, among others.

Key Strengths

• SLA & SLO: Fosters efficient and scalable monitoring solutions to meet SLAs and SLOs, using Go, Shell Script, MySQL, Db2, Oracle, Grafana, InfluxDB, and Telegraf.
• Artificial Intelligence: Leads AI initiatives designed to boost productivity and reduce time to resolution.
• Proactivity: Identifies underutilized systems and creates automations to achieve cost savings and reduce toil.
• Maintainability: Produces dozens of documents covering application setup, system instructions, process workflows, and best coding practices.
• Mentorship: Trains and mentors new hires through hands-on sessions, emphasizing best practices and collaboration.
• Leadership: Drives team success as a SCRUM master, organizing meetings and delivering impactful demos.
• Recognition: Awarded five times for leading high-impact projects with exceptional business outcomes.
• Technical writing: Writes technical articles and Java tutorials that have helped over 20,000 developers.
• EU citizenship (Italian).

Skills

Work experience

IBM

Software Engineer — 07/2022 – current

Software Engineer, Team Leader, and Project Leader on a global team at IBM Software (SRE org). Leads the development and maintenance of monitoring and observability solutions with a focus on cost savings, toil reduction, and customer satisfaction. Also leads parallel, innovative, and award-winning projects focused on AI.

Applies core Site Reliability Engineering (SRE) principles and Agile methodologies to deliver exceptional value to clients, using a diverse range of technologies, frameworks, and programming languages, including Java, Go, JavaScript, Shell Script, WebSphere, Db2, MySQL, PostgreSQL, Cloud computing, SaaS, Instana, InfluxDB, Telegraf, Grafana, GitHub, Scrum, among others.

• Created a challenge-winning AI Slack Bot adopted organization-wide, reducing engineers’ reading time per Slack thread by 70%.
• Produced 50+ documents on application development, system instructions, workflows, and best practices, saving 150+ team hours annually.
• Led an award-winning project that cut escalations by 20% and churn by 10%, built with Java, JavaScript, Go REST APIs, MySQL, Kibana, and Elasticsearch.
• Earned 5 awards for high performance and solid leadership in key projects.
• Managed development and maintenance of monitoring and observability solutions focused on cost savings and toil reduction, enhancing satisfaction for 1000+ customers.
• Mentored new hires with 32+ hours of training and hands-on sessions.

Awards

• Matou a Pau! [Nailed It!] (2024)
• SRE Challenge (2024)
• Equity Award (2023)
• Entrepreneur Award (2023)
• Sustainability Challenge – Best Client Value (2022)

RaiaDrogasil

Full-Stack Software Developer — 07/2021 – 07/2022

Technologies: Java 6, Java 8, JavaScript, Eclipse, IntelliJ, GitLab, Spring Boot, Oracle, SQL and Jira, Scrum, and Kanban.

• Developed and maintained a product consulting system supporting operations in 3,000+ pharmacies, using Java, JavaScript, Spring, React, Oracle, PL/SQL, OOP, and Data Modeling.
• Delivered 99+ hours of training to 20+ developers on Java Syntax, Java 8 Innovations, Object Oriented Programming, Java Web, Spring Boot, Hibernate, Spring Data JPA, Relational Databases, Data Modeling, SQL, Oracle, and MySQL, accelerating onboarding and technical growth.
• Authored 30+ technical documents for internal systems, increasing team delivery speed by 5×.

Education

FIAP (Sao Paulo College of Computer Science and Administration)

Tech degree in Systems Analysis & Development (Graduation year: 2022) — Sao Paulo, Brazil

UNICAMP (State University of Campinas)

Bachelor’s degree in Social Sciences (Graduation year: 2014) — Campinas, Brazil

USP (Sao Paulo University)

Bachelor’s degree in Philosophy (2 years, not completed) — Sao Paulo, Brazil

Languages